Having a copy of your data is important to meet the minimum standards of a backup. While Salesforce provides native tools to back up your data, most of these will not help you restore your data in the event of data loss or corruption. Since you're ultimately on the hook, you want to make sure that you choose the best possible backup and recovery solution for your business. It's important to remember that SaaS providers like Salesforce follow a shared responsibility model where the vendor is responsible for application uptime and availability, while the customer is responsible for protecting the data they store in the platform. If Salesforce offers native solutions, why should you consider a third-party solution?
So, if the Data Recovery Service is no longer being offered, why should you care about it? Well, as indecisive as Salesforce has been with the service, who’s to say they won’t bring it back at some point? In this blog, we review what you get with the Data Recovery Service and explore the other backup and recovery solutions available for Salesforce. Just a few months later, though, in November 2021, they (re)retired the Data Recovery Service in place of Salesforce Backup and Restore (which has had fits and starts of its own). As Salesforce explained, “the Salesforce community had pointed out that Data Recovery Service’s value lies in its very existence and knowing it is there in the event of an emergency.” Then, in March 2021, they reversed their decision and reintroduced the Data Recovery Service. In July 2020, Salesforce announced that they were retiring their last-resort Data Recovery Service because it did not meet their high standards of customer success and trust.
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